FAQ's

Online Help Topics

Why can I not print my full image?

We are unable to offer a full frame printing feature. It is mathematically impossible for our printers to avoid cropping on files that do not meet the aspect ratio of the print size ordered. We suggest ordering print sizes (example: 8x12 vs. 8x10) that allow more cropping room. The red crop box will show you how your image will be printed.

Why am I receiving a warning that my photo is too small?

Our software provides a warning when an image has too low of a resolution to print at your desired size. You can learn more about image resolution here.

We recommend using the original photo from your phone or camera. Uploading photos from social media accounts, websites, screenshots, proofs, or text messages will negatively impact your image resolution and the overall quality of your print. Please note: Adding filters, editing/retouching, or cropping the image can also hinder your image resolution. Manually adjusting the resolution of a file to increase the pixel dimension will not make an image print more clearly.

How do I download high-resolution images from my photographer’s gallery?

For the best results, utilize the “Download” function in your photographer’s gallery and choose the highest resolution available. Please note: Right-clicking and saving images from your online gallery may result in a low-resolution thumbnail.

I am having trouble uploading my images. What can I do?

Contact our customer service team before placing your order.

My image uploads as scrambled lines. Why?

This is because your image is in CMYK or grayscale mode. Mpix is able to print from RGB files only. You can change this by opening your image in Photoshop and going to Image-Mode.

Can I add text in Photoshop before upload?

We are not able to add text to prints. The majority of our customers choose to add text in Photoshop before uploading. We recommend allowing 1/8" from the edge of the print for die cutting.

Does Mpix offer custom sizing?

Our printers will only print to the aspect ratio of our standard print sizes. You will need to crop your image to our standard sizes before uploading to ensure the correct cropping is done. If you have images that are not sized to our standard print sizes you will have to place them on a canvas in Photoshop to get the desired sizes. Example: a 9x12 image would be placed on an 11x14 canvas (white border) in Photoshop to get the custom print size.

What is your phone number?

Avoid long hours on hold. For the quickest and most effective customer service, all inquiries are done via email. Simply email us at info@mpix.com and you will receive a reply within minutes at almost any hour.

What are my order options?

Checking out your shopping cart

When you checkout, all items in your Print and Press carts will be included in your order for one shipping charge.

Color Correction

Our color technicians review every image and make slight adjustments to density, color, contrast, and other elements of your files on monitors that are calibrated directly with our printers. When you "Do Not Color Correct" your images, the images are not adjusted by our color technicians and are sent directly to our printers. Please see our remake policy here. Note: Color correction is only available for print orders.

  
Die-cut wallets

Our wallets will arrive with rounded corners (or die-cut) by default. Be sure to click “Preview” in the shopping cart to check for cropping issues. If you prefer that your wallets are not die-cut, you can uncheck the box under the Order Options section in the checkout process. You can also add text to your wallets. Once added to the cart, click “edit” then click “Add Text” above the image preview.

How long does Mpix store my images?

You receive free online storage of your images with Mpix for 18 months (548 days). This period can be extended another 548 days by placing an order of any kind with us. In the event you do not place an order for 548 days, all of your images will be deleted. When you are ready to order again, simply reupload your images.